Shipping Policy

At Chloe London, we want every order to be delivered safely, clearly and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, which shipping costs apply, and what to do if there is an issue with your delivery.

Shipping Locations

We currently ship to most countries worldwide.

Orders may be processed through our international fulfilment and dispatch network. Depending on the item ordered and the customer’s delivery location, your parcel may be prepared by one of our fulfilment partners before being handed to a local delivery carrier for the final stage of delivery.

Chloe London is an online store and does not operate a physical retail shop or walk-in customer service location.

Handling and Delivery Times

We aim to process and dispatch orders as quickly as possible.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT+0) are usually processed the same business day.

Orders placed after 5:00 PM (GMT+0), during weekends or on public holidays, are usually processed on the next business day.

Order Handling Time

Orders are normally prepared and dispatched within 1–2 business days, Monday to Friday.

Transit Time

After dispatch, delivery usually takes approximately 5–10 business days, depending on the destination country, delivery address, carrier used, and the item ordered.

Estimated Total Delivery Time

Most orders are delivered within approximately 6–12 business days from the date the order is placed.

These delivery times are estimates. Delays may occur during busy periods or due to circumstances outside our control, such as carrier delays, customs checks, severe weather conditions, local disruptions, or incorrect delivery information.

Shipping Costs

We offer free standard shipping on all orders unless otherwise stated at checkout.

There are no additional shipping charges at checkout unless clearly displayed before completing your purchase.

Delivery Carriers

We work with trusted international fulfilment, shipping and delivery partners to deliver orders worldwide.

For the final delivery stage, parcels may be handed to local carriers depending on the destination country and delivery network.

The carrier used may vary depending on your order, delivery address and available shipping routes.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, this email will include a tracking number or tracking link. You can use this information to follow your parcel through the carrier’s tracking page.

Please allow some time for tracking information to update after dispatch, as carrier systems may not update immediately.

Delivery Issues

If your parcel is delayed, missing, damaged in transit, or marked as delivered but not received, please contact us so we can assist you.

Before contacting us, we recommend checking:

• Your tracking information

• Your delivery address

• Safe places around your property

• Whether someone else at the address accepted the parcel

• Any delivery notice from the carrier

If the issue remains unresolved, please email us with your order number and any relevant details. We will review the situation and contact the carrier or fulfilment partner where needed.

Incorrect or Incomplete Addresses

Please make sure your delivery address is complete and accurate before placing your order.

Chloe London is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address details provided at checkout.

If you notice a mistake in your delivery address, please contact us as soon as possible at info@chloelondon.com.

We cannot guarantee that an address can be changed after an order has already been processed or dispatched, but we will do our best to help.

If a parcel is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, any return shipping or re-delivery costs may be deducted from your refund, in line with our Return and Refund Policy.

Failed Delivery or Uncollected Parcels

If a delivery attempt fails or your parcel is taken to a pickup point, it is your responsibility to follow the carrier’s instructions and collect or rearrange delivery within the stated timeframe.

If the parcel is returned to sender because it was not collected or delivery could not be completed, please contact us so we can review the next steps.

Additional delivery costs may apply if the order needs to be resent.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please include:

• Your order number

• Photos of the damaged packaging

• Photos of the damaged item, if the product itself is affected

• A short explanation of the issue

If the item is damaged, faulty, or incorrect, we will handle the case in line with our Return and Refund Policy.

Customs, Duties and Import Fees

For international orders, customs duties, taxes, or import fees may apply depending on the destination country and local regulations.

If any customs duties, taxes, or import fees are charged by local authorities or delivery carriers, these charges are the responsibility of the customer unless stated otherwise at checkout.

Customs processing may also affect delivery times.

Questions About Shipping

If you have any questions about delivery times, tracking, carriers, or shipping costs, you can contact our customer service team directly.

Contact Information

Store Name: Chloe London

Email: info@chloelondon.uk

Chloe London is operated by Marek Bilík.

Identification Number (IČO): 29491894

Business Address:
Boršice 778
687 09 Boršice
Czech Republic

Customer Service Hours

Monday – Saturday
9:00 AM – 5:00 PM (GMT+0)

We aim to respond to your email within 48 hours.